AI Support Chatbot for SaaS Platform

AI chatbot for project management SaaS platform that handles 80% of typical requests without human intervention. Uses RAG (Retrieval-Augmented Generation) to search answers in documentation and FAQ.

Smart escalation: bot determines request complexity and automatically redirects to a live operator with full conversation context. Analytics dashboard shows top queries, response time, and satisfaction levels.

Result: support workload reduced by 65%, average response time — 3 seconds instead of 15 minutes.